MPG.eBooks - Search Results

1

Who's your Gladys? : how to turn even the most difficult customer into your biggest fan

by Suttle, Marilyn
Published 2009

AMACOM

Subjects: “...Customer services / http://id.loc.gov/authorities/subjects/sh85034965...”

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2

Never say sell : how the world's best consulting and professional services firms expand client relationships

by McMakin, Tom, Parks, Jacob
Published 2021

John Wiley & Sons, Inc.

Subjects: “...Customer services / Marketing / fast...”

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3

Indispensable : how to become the company that your customers can't live without

by Calloway, Joe
Published 2005

John Wiley

Subjects: “...Customer loyalty / fast...”

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4

Churn analysis: Feature engineering

Published 2022

Manning Publications

Subjects: “...Customer relations / Management / Data processing / fast...”

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5

Churn analysis: Churn and behavior

Published 2022

Manning Publications

Subjects: “...Customer relations / Management / Data processing / fast...”

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6

Customer behavior: Load the event data into PostgreSQL and run analytics

Published 2022

Manning Publications

Subjects: “...Customer relations / Management / Data processing / fast...”

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7

Churn analysis: Identifying churned customers

Published 2022

Manning Publications

Subjects: “...Customer relations / Management / Data processing / fast...”

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8

Churn analysis: Extracting a customer dataset

Published 2022

Manning Publications

Subjects: “...Customer relations / Management / Data processing / fast...”

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9

Customer Behavior: Create a customer dataset

Published 2022

Manning Publications

Subjects: “...Customer relations / Management / Data processing / fast...”

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10

Customer behavior: Calculate basic customer metrics

Published 2022

Manning Publications

Subjects: “...Customer relations / Management / Data processing / fast...”

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11

Churn analysis: Final analysis

Published 2022

Manning Publications

Subjects: “...Customer relations / Management / Data processing / fast...”

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12

Churn forecasting : churn analysis with regression

Published 2022

Manning Publications

Subjects: “...Customer relations / Management / Data processing / fast...”

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13

Churn forecasting : XGBoost ML forecasting and analysis

Published 2022

Manning Publications

Subjects: “...Customer relations / Management / Data processing / fast...”

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14

How clients buy : a practical guide to business development for consulting and professional services

by McMakin, Tom, Fletcher, Doug
Published 2018

John Wiley & Sons, Inc.

Subjects: “...Customer relations / http://id.loc.gov/authorities/subjects/sh85034963...”

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15

The now revolution : 7 shifts to make your business faster, smarter, and more social

by Baer, Jay
Published 2011

Wiley

Subjects: “...Customer relations / Case studies...”

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16

When core values are strategic : how the basic values of Procter & Gamble transformed leadership at Fortune 500 companies

by Tocquigny, Rick
Published 2012

FT Press

Subjects: “...Customer relations / http://id.loc.gov/authorities/subjects/sh85034963...”

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17

User-centered design stories : real-world UCD case files

Published 2007

Elsevier/Morgan Kaufman

Subjects: “...Customer relations / Case studies...”

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18

Internal marketing : tools and concepts for customer-focused management

by Ahmed, Pervaiz K.
Published 2004

Elsevier Butterworth-Heinemann

Subjects: “...Customer relations / http://id.loc.gov/authorities/subjects/sh85034963...”

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19

Customer Culture : How FedEx® and Other Great Companies Put the Customer First Every Day

by Basch, Michael
Published 2002

Pearson

Subjects: “...Customer loyalty / fast...”

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20

The new gold standard : 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company

by Michelli, Joseph A.
Published 2008

McGraw-Hill

Subjects: “...Customer services / http://id.loc.gov/authorities/subjects/sh85034965...”

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