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The new gold standard 5 leadership principles for creating a legendary customer experience courtesy of the Ritz-Carlton Hotel Company

Taking you behind the scenes; this book weaves practical how-to advice; proven leadership tools; and the wisdom of experts to help you create and embed superior customer-service principles; processes; and practices in your own organization. --

Bibliographic Details
Main Author: Michelli, Joseph A.
Format: eBook
Language:English
Published: New York McGraw-Hill 2008
Series:McGraw Hill professional
Subjects:
Leadership / Fast
Corporate Culture / Http://id.loc.gov/authorities/subjects/sh85032896
Service à La Clientèle
Leadership
Business & Economics / Leadership / Bisacsh
Leadership / Http://id.loc.gov/authorities/subjects/sh85075480
Success In Business / Http://id.loc.gov/authorities/subjects/sh85129589
Culture Organisationnelle
Corporate Culture / Fast
Succès Dans Les Affaires
Customer Services / Http://id.loc.gov/authorities/subjects/sh85034965
Qualité Totale
Ritz-carlton Hotels (firm) / Management / Case Studies
Total Quality Management / Http://id.loc.gov/authorities/subjects/sh91000952
Management / Fast
Success In Business / Fast
Organizational Culture
Total Quality Management
Total Quality Management / Fast
Customer Services / Fast
Ritz-carlton Hotels (firm) / Fast
Online Access:
Collection: O'Reilly - Collection details see MPG.ReNa
Description
Summary:Taking you behind the scenes; this book weaves practical how-to advice; proven leadership tools; and the wisdom of experts to help you create and embed superior customer-service principles; processes; and practices in your own organization. --
Physical Description:xvi, 284 pages
ISBN:9780071641630
9780071548335
0071641637
9786611333195
6611333193
0071548335

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