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dewey-ones:"500 - Natural sciences & mathematics"
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customs »
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1
Customer experience 3.0 : high-profit strategies in the age of techno service
by
Goodman, John A.
Published 2014
American Management Association
Subjects:
“
...
Customer
services / http://id.loc.gov/authorities/subjects/sh85034965...
”
Call Number:
HF5415.5
Read Now
2
The experience : the 5 principles of Disney service and relationship excellence
by
Loeffler, Bruce
,
Church, Brian T.
Published 2015
Wiley
Subjects:
“
...
Customer
services / http://id.loc.gov/authorities/subjects/sh85034965...
”
Call Number:
HF5415.5
Read Now
3
Evergreen : cultivate the enduring customer loyalty that keeps your business thriving
by
Fleming, Noah
Published 2015
AMACOM, American Management Association
Subjects:
“
...
Customer
loyalty / fast...
”
Call Number:
HF5415.5
Read Now
4
Customer service training
by
Delvin, Kimberly
Published 2015
ATD Press
Subjects:
“
...
Customer
services / Management...
”
Call Number:
HF5415.5
Read Now
5
Service design for business : a practical guide to optimizing the customer experience
by
Reason, Ben
,
Løvlie, Lavrans
,
Flu, Melvin Brand
Published 2016
John Wiley & Sons, Inc.
Subjects:
“
...
Customer
services / http://id.loc.gov/authorities/subjects/sh85034965...
”
Call Number:
HF5415.5
Read Now
6
What customers crave : how to create relevant and memorable experiences at every touchpoint
by
Webb, Nicholas J.
Published 2017
AMACOM, American Management Association
Subjects:
“
...
Customer
services / http://id.loc.gov/authorities/subjects/sh85034965...
”
Call Number:
HF5415.5
Read Now
7
From voices to results : questions, tools, and analysis : proven techniques for understanding and engaging with your customers
by
Coppenhaver, Robert
Published 2018
Packt Publishing
Subjects:
“
...
Customer
loyalty / fast...
”
Call Number:
HD30.213
Read Now
8
Be your customer's hero : real-world tips & techniques for the service front lines
by
Toporek, Adam
Published 2015
AMACOM American Management Association
Subjects:
“
...
Customer
services / http://id.loc.gov/authorities/subjects/sh85034965...
”
Call Number:
HF5415.5
Read Now
9
Event marketing : how to successfully promote events, festivals, conventions, and expositions
by
Preston, Chris
Published 2012
John Wiley & Sons
Subjects:
“
...Manners &
Customs
/ hilcc...
”
Call Number:
GT3405
Read Now
10
CRM fundamentals
by
Kostojohn, Scott
Published 2011
Apress
Subjects:
“
...
Customer
relations / Management / Data processing / fast...
”
Call Number:
HF5415.5
Read Now
11
Gemba walks for service excellence : the step-by-step guide for identifying service delighters
by
Petruska, Robert
Published 2012
CRC Press
Subjects:
“
...
Customer
services / http://id.loc.gov/authorities/subjects/sh85034965...
”
Call Number:
HF5415.5
Read Now
12
Delivering effective social customer service : how to redefine the way you manage customer experience and your corporate reputation
by
Blunt, Carolyn
Published 2013
Wiley
Subjects:
“
...
Customer
relations / Management / http://id.loc.gov/authorities/subjects/sh2007005453...
”
Call Number:
HF5415.335
Read Now
13
Customer service training 101 : quick and easy techniques that get great results
by
Evenson, Renee
Published 2018
AMACOM
Subjects:
“
...
Customer
services / http://id.loc.gov/authorities/subjects/sh85034965...
”
Call Number:
HF5415.5
Read Now
14
The ten principles behind great customer experiences
by
Watkinson, Matt
Published 2013
Pearson Education
Subjects:
“
...
Customer
services / http://id.loc.gov/authorities/subjects/sh85034965...
”
Call Number:
HF5415.5
Read Now
15
Your customer rules! : delivering the Me2B experiences that today's customers demand
by
Price, Bill
Published 2015
Jossey-Bass, A Wiley Brand
Subjects:
“
...
Customer
services / http://id.loc.gov/authorities/subjects/sh85034965...
”
Call Number:
HF5415.5
Read Now
16
Superior customer value : strategies for winning and retaining customers, third edition
by
Weinstein, Art
Published 2012
CRC Press
Subjects:
“
...
Customer
services / Management...
”
Call Number:
HF5415.5
Read Now
17
Master data management and data governance
by
Berson, Alex
Published 2011
McGraw-Hill
Subjects:
“
...
Customer
relations / Data processing / fast...
”
Call Number:
HF5415.5
Read Now
18
The business value of developer relations : how and why technical communities are key to your success
by
Thengvall, Mary
Published 2018
Apress
Subjects:
“
...
Customer
relations / Management / http://id.loc.gov/authorities/subjects/sh2007005453...
”
Call Number:
HF5415.5
Read Now
19
Communities of innovation : how video game makers capture millions of dollars of innovation from user communities and you can too!
by
Edery, David
Published 2010
FTPress Delivers
Subjects:
“
...Video games industry /
Customer
services...
”
Call Number:
HF5415.5
Read Now
20
Mastering Zendesk : master the art of providing effective IT services to your customers by leveraging Zendesk
by
Jacob, Cedric F.
Published 2017
Packt Publishing
Subjects:
“
...
Customer
relations / Management / http://id.loc.gov/authorities/subjects/sh2007005453...
”
Call Number:
HF5415.5
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