MPG.eBooks - Description: Gemba walks for service excellence

Read Now

Bibliographic Details
Main Author:	Petruska, Robert
Format:	eBook
Language:	English
Published:	Boca Raton, Fla. CRC Press 2012
Subjects:	Customer Services / Fast Efficacité Organisationnelle Organizational Effectiveness / Http://id.loc.gov/authorities/subjects/sh85095526 Customer Relations / Http://id.loc.gov/authorities/subjects/sh85034963 Business & Economics / Management Science / Bisacsh Business & Economics / Management / Bisacsh Customer Services / Http://id.loc.gov/authorities/subjects/sh85034965 Customer Relations / Fast Business & Economics / Industrial Management / Bisacsh Organizational Effectiveness / Fast Service à La Clientèle Business & Economics / Organizational Behavior / Bisacsh
Online Access:	https://learning.oreilly.com/library/view/~/978143...
Collection:	O'Reilly - Collection details see MPG.ReNa

Description
Item Description:	Title from title screen. - Includes index and link to CD content
Physical Description:	1 online resource
ISBN:	9781439886762