Gemba walks for service excellence the step-by-step guide for identifying service delighters
Main Author: | |
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Format: | eBook |
Language: | English |
Published: |
Boca Raton, Fla.
CRC Press
2012
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Subjects: | |
Online Access: | |
Collection: | O'Reilly - Collection details see MPG.ReNa |
Item Description: | Title from title screen. - Includes index and link to CD content |
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Physical Description: | 1 online resource |
ISBN: | 9781439886762 |