Customer experience 3.0 high-profit strategies in the age of techno service
With developments like smart phones, social media, mobile connectivity, big data, and speech analytics, businesses have more opportunities to enhance the customer experience than ever before. Not only that ... customers expect more. Unfortunately, many companies fail to take advantage of and properl...
| Main Author: | |
|---|---|
| Format: | eBook |
| Language: | English |
| Published: |
New York
American Management Association
2014
|
| Subjects: | |
| Online Access: | |
| Collection: | O'Reilly - Collection details see MPG.ReNa |
| Summary: | With developments like smart phones, social media, mobile connectivity, big data, and speech analytics, businesses have more opportunities to enhance the customer experience than ever before. Not only that ... customers expect more. Unfortunately, many companies fail to take advantage of and properly manage the tools that now exist, delivering a series of frustrating, disjointed transactions that drive people away. With its innovative customer-experience framework and step-by-step roadmap, Customer Experience 3.0 provides firsthand guidance on what works, what doesn't--and the revenue and word-o |
|---|---|
| Physical Description: | 1 online resource |
| ISBN: | 9780814433898 |