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Toxic people decontaminate difficult people at work without using weapons or duct tape

"In Toxic People, Marsha Petrie Sue offers solutions for dealing with difficult people and the conflict and miscommunication they often aggravate. Sue shows managers and employees alike how to take personal responsibility for their work environment and take the lead in fostering teamwork, moral...

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Bibliographic Details
Main Author: Sue, Marsha Petrie
Format: eBook
Language:English
Published: Hoboken, N.J. John Wiley & Sons 2007
Subjects:
Relations De Travail / Eclas
Gestion De Crises / Eclas
Business & Economics / Human Resources & Personnel Management / Bisacsh
Conflit Interpersonnel
Business & Economics / Workplace Culture / Bisacsh
Interpersonal Relations / Http://id.loc.gov/authorities/subjects/sh85067484
Formation / Eclas
Conflict Management / Http://id.loc.gov/authorities/subjects/sh85030958
Gestion Du Personnel / Eclas
Interpersonal Relations / Fast
Conflits / Eclas
Interpersonal Conflict / Blmlsh
Gestion Des Conflits
Interpersonal Conflict / Fast
Conflict Management / Blmlsh
Conflict Management / Fast
Interpersonal Conflict / Http://id.loc.gov/authorities/subjects/sh85067483
Interpersonal Relations / Blmlsh
Online Access:
Collection: O'Reilly - Collection details see MPG.ReNa
Table of Contents:
  • A hair in your biscuit
  • Doesn't work well with others
  • The steamroller
  • The zipper lip
  • The backstabber
  • The know-it-all
  • The needy weenie
  • The whine and cheeser
  • Planning for toxic spills
  • Plotting toxic cleanup
  • Listen up!
  • Control the uncontrollable
  • Toxic customer service
  • Mental looting
  • Toxic infections
  • Ruffled feathers
  • On a personal note
  • Survivor

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