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210123 ||| eng |
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|a 155558277X
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| 020 |
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|a 0080490611
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| 020 |
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|a 9781281007018
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| 020 |
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|a 9781555582777
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| 020 |
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|a 9780080490618
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| 050 |
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4 |
|a HE8788
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| 100 |
1 |
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|a Sharp, Duane E.
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| 245 |
0 |
0 |
|a Call Center operation
|b design, operation, and maintenance
|c Duane E. Sharp
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| 260 |
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|a Amsterdam
|b Digital Press
|c 2003
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| 300 |
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|a xiii, 303 pages
|b illustrations
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| 505 |
0 |
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|a Includes bibliographical references (pages 283-285) and index
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| 505 |
0 |
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|a Introduction to call centers -- Call center technology -- Organizing and managing the call center -- Selecting and training call center staff -- Call center case studies -- Building customer relationships with call centers
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| 653 |
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|a BUSINESS & ECONOMICS / Customer Relations / bisacsh
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| 653 |
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|a Call centers / Management
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| 653 |
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|a Call centers / Management / fast
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| 653 |
|
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|a Centres d'appels (Affaires) / Gestion
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| 041 |
0 |
7 |
|a eng
|2 ISO 639-2
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| 989 |
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|b OREILLY
|a O'Reilly
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| 776 |
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|z 9780080490618
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| 776 |
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|z 0080490611
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| 856 |
4 |
0 |
|u https://learning.oreilly.com/library/view/~/9781555582777/?ar
|x Verlag
|3 Volltext
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| 082 |
0 |
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|a 658
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| 082 |
0 |
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|a 658.812
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| 082 |
0 |
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|a 330
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| 082 |
0 |
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|a 658.8/12
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| 520 |
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|a Complete coverage of the critical issues to set up, manage and efficiently maintain a call center
|