How to be a great call center representative
Give your front-line call center staff the training they need! With How to Be a Great Call Center Representative, call-center staff will learn what technology-based customer service is all about, including the history, terminology, legislation, and technology options. This book is designed to supple...
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| Format: | eBook |
| Language: | English |
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[Saranac Lake, N.Y.]
American Management Association
2001
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| Collection: | O'Reilly - Collection details see MPG.ReNa |
| Summary: | Give your front-line call center staff the training they need! With How to Be a Great Call Center Representative, call-center staff will learn what technology-based customer service is all about, including the history, terminology, legislation, and technology options. This book is designed to supplement and enhance the industry-specific policies and procedures plus local, state, and federal guidelines to which a call center staff must adhere. Filled with exercises and self-assessments, the course presents specific, practical strategies for improving listening skills, building trust with custom |
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| Item Description: | Title from title screen |
| Physical Description: | 1 online resource |
| ISBN: | 9780761215103 |