The real-time contact center

New technology and best practices to turn your contact center into a revenue generator

Bibliographic Details
Main Author: Fluss, Donna
Format: eBook
Language:English
Published: New York AMACOM Books 2005
Edition:1st ed
Subjects:
Online Access:
Collection: O'Reilly - Collection details see MPG.ReNa
Description
Summary:New technology and best practices to turn your contact center into a revenue generator
Physical Description:1 online resource
ISBN:9780814429082
9780814472569
0814429084
9781281126887
0814472567
1281126888
9786611126889