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Sharp, Duane E.
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1
Customer relationship management systems handbook
by
Sharp
,
Duane
E
.
Published 2003
Auerbach Publications/CRC Press
Call Number:
HF5415.5
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2
Call Center operation : design, operation, and maintenance
by
Sharp
,
Duane
E
.
Published 2003
Digital Press
Call Number:
HE8788
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