MPG.eBooks - Description: Call Center operation

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Complete coverage of the critical issues to set up, manage and efficiently maintain a call center

Bibliographic Details
Main Author:	Sharp, Duane E.
Format:	eBook
Language:	English
Published:	Amsterdam Digital Press 2003
Subjects:	Business & Economics / Customer Relations / Bisacsh Call Centers / Management Call Centers / Management / Fast Centres D'appels (affaires) / Gestion
Online Access:	https://learning.oreilly.com/library/view/~/978155...
Collection:	O'Reilly - Collection details see MPG.ReNa

Description
Summary:	Complete coverage of the critical issues to set up, manage and efficiently maintain a call center
Physical Description:	xiii, 303 pages illustrations
ISBN:	155558277X 0080490611 9781281007018 9781555582777 9780080490618