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dewey-ones:"658 - General management"
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141
The essentials of face-to-face customer service
Published 2023
Assemble You
Subjects:
“
...
Customer
services / http://id.loc.gov/authorities/subjects/sh85034965...
”
Call Number:
HF5415.5
Read Now
142
Body language in customer service
Published 2023
Assemble You
Subjects:
“
...
Customer
services / http://id.loc.gov/authorities/subjects/sh85034965...
”
Call Number:
HF5415.5
Read Now
143
Managing knock your socks off service
by
Bell, Chip R.
,
Zemke, Ron
,
Zielinski, David
Published 2007
AMACOM
Subjects:
“
...
Customer
services / http://id.loc.gov/authorities/subjects/sh85034965...
”
Call Number:
HF5415.5
Read Now
144
Answering the ultimate question : how Net Promoter can transform your business
by
Brooks, Laura L.
Published 2009
Jossey-Bass
Subjects:
“
...BUSINESS & ECONOMICS /
Customer
Relations / bisacsh...
”
Call Number:
HF5415.5
Read Now
145
Microsoft Dynamics CRM 4 for dummies
by
Scott, Joel
Published 2008
Wiley
Subjects:
“
...
Customer
relations / Data processing / fast...
”
Call Number:
HF5415.5
Read Now
146
Managing global customers : an integrated approach
by
Yip, George S.
Published 2007
Oxford University Press
Subjects:
“
...
Customer
relations...
”
Call Number:
HF5415.5
Read Now
147
Finanzielle Nutzenrechnungen im technischen Vertrieb und Marketing : Konzeptionelle Grundlagen und Fallstudien
by
Heilmann, Lucas W.
Published 2016
Springer Fachmedien Wiesbaden
Subjects:
“
...Call Center/
Customer
Service...
”
Read Now
148
Customer success : how innovative companies are reducing churn and growing recurring revenue
by
Mehta, Nick
,
Steinman, Dan
Published 2016
Wiley
Subjects:
“
...
Customer
services / http://id.loc.gov/authorities/subjects/sh85034965...
”
Call Number:
HF5415.5
Read Now
149
Exceptional service, exceptional profit : the secrets of building a five-star customer service organization
by
Inghilleri, Leonardo
,
Solomon, Micah
Published 2010
AMACOM American Management Association
Subjects:
“
...
Customer
services / http://id.loc.gov/authorities/subjects/sh85034965...
”
Call Number:
HF5415.5
Read Now
150
How to be a great call center representative
by
Lucas, Robert W.
Published 2001
American Management Association
Subjects:
“
...
Customer
services / http://id.loc.gov/authorities/subjects/sh85034965...
”
Call Number:
HE8788
Read Now
151
Loyalitätsprogramme im digitalen Wandel : Eine empirische Analyse zu Mobile Loyalty Apps aus Konsumentensicht
by
Chhen, Jessica
Published 2020
Springer Fachmedien Wiesbaden
Subjects:
“
...
Customer
Relationship Management...
”
Read Now
152
Creative Communities : Ein Erfolgsinstrument für Innovationen und Kundenbindung
by
Seja, Christa
,
Narten, Jessica
Published 2017
Springer Fachmedien Wiesbaden
Subjects:
“
...
Customer
relations—Management...
”
Read Now
153
CRM in der Public Cloud : Praxisorientierte Grundlagen und Entscheidungsunterstützung
by
Möhring, Michael
,
Keller, Barbara
,
Schmidt, Rainer
Published 2018
Springer Fachmedien Wiesbaden
Subjects:
“
...
Customer
Relationship Management...
”
Read Now
154
Who stole my customer?? : winning strategies for creating and sustaining customer loyalty
by
Thompson, Harvey
Published 2015
Pearson Education
Subjects:
“
...
Customer
loyalty / fast...
”
Call Number:
HF5415.525
Read Now
155
54 golden nuggets : the best of the telephone doctor : quick tips to cure your business communication ills
by
Friedman, Nancy J.
Published 2011
HRD Press
Subjects:
“
...
Customer
services / http://id.loc.gov/authorities/subjects/sh85034965...
”
Call Number:
HF5415.5
Read Now
156
Friction/Reward : be your customer's first choice
by
Hammond, Richard
Published 2019
Pearson
Subjects:
“
...
Customer
loyalty / fast...
”
Call Number:
HF5415.335
Read Now
157
Secret service : hidden systems that deliver unforgettable customer service
by
DiJulius, John R.
Published 2003
AMACOM
Subjects:
“
...
Customer
services / http://id.loc.gov/authorities/subjects/sh85034965...
”
Call Number:
HF5415.5
Read Now
158
Indispensable : how to become the company that your customers can't live without
by
Calloway, Joe
Published 2005
John Wiley
Subjects:
“
...
Customer
loyalty / fast...
”
Call Number:
HF5415.525
Read Now
159
Customer data integration : reaching a single version of the truth
by
Dyché, Jill
Published 2006
John Wiley & Sons
Subjects:
“
...
Customer
relations / Data processing / fast...
”
Call Number:
HF5415.5
Read Now
160
Emotional value : creating strong bonds with your customers
by
Barlow, Janelle
Published 2000
Berrett-Koehler Publishers
Subjects:
“
...
Customer
services / http://id.loc.gov/authorities/subjects/sh85034965...
”
Call Number:
HF5415.5
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Classification: 658 - General management
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658 - General management
330 - Economics
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271
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146
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110
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85
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15
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15
745 - Decorative arts
15
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13
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12
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11
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10
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10
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9
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6
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354 - Administration of economy & environment
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551 - Geology, hydrology & meteorology
1
615 - Pharmacology & therapeutics
1
624 - Civil engineering
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630 - Agriculture & related technologies
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657 - Accounting
1
720 - Architecture
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791 - Public performances
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606
Springer eBooks 2005-
91
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18
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5
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1
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1
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Libert, Barry
11
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11
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7
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7
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6
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5
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5
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5
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4
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4
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4
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4
Paz, Jon
4
Sobel, Andrew
4
Solis, Brian
4
Stratten, Scott
4
Zemke, Ron
4
Blount, Jeb
3
Davis, Justin
3
Kerpen, Dave
3
Kunas, Michael
3
Lowdermilk, Travis
3
Mitchell, Jack
3
Norton, David
3
Parker, James F.
3
Price, Bill
3
Solomon, Micah
3
Tarla, Nicolae
3
Wong, Tom
3
Adler, Carlye
2
Anderson, Kristin
2
Assemble You Limited
2
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2
Berson, Alex
2
Bhaiya, Rajya Vardhan
2
Burg, Bob
2
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2
Casemore, Shawn
2
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2
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2
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2
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2
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2
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2
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2
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2
Gallo, Carmine
2
Garber, Peter R.
2
Goldenberg, Barton J.
2
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2
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2
Hall, Stacey
2
Heppell, Michael
2
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2
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2
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2
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2
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2
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2
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2
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2
Kalbach, James
2
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2
Kelly, Barry
2
Kennada, Anthony
2
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2
Keuper, Frank
2
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2
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2
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2
Kumar, V.
2
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2
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2
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2
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2
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2
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2
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2
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2
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2
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2
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2
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2
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2
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2
Neeb, Hans-Peter
2
North, Klaus
2
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