Emotional value creating strong bonds with your customers
Combining strategic advice with wisdom found in books such as Daniel Goleman's "Working with Emotional Intelligence, " two international management consultants outline ways in which businesses can elevate levels of satisfaction
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| Format: | eBook |
| Language: | English |
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San Francisco, CA
Berrett-Koehler Publishers
2000
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| Collection: | O'Reilly - Collection details see MPG.ReNa |
| Summary: | Combining strategic advice with wisdom found in books such as Daniel Goleman's "Working with Emotional Intelligence, " two international management consultants outline ways in which businesses can elevate levels of satisfaction |
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| Physical Description: | xviii, 310 pages |
| ISBN: | 0585288909 1609943414 9781609943417 9781605097244 9780585288901 |