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dewey-ones:"658 - General management"
product_txtF_mv:"O'Reilly"
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1
What to say to a porcupine : 20 humorous tales that get to the heart of great customer service
by
Gallagher, Richard S.
Published 2008
American Management Association
Subjects:
“
...BUSINESS & ECONOMICS /
Customer
Relations / bisacsh...
”
Call Number:
HF5415.5
Read Now
2
Customer Relationship Management : The Bottom Line to Optimizing Your ROI.
by
Anton, Jon
,
Petouhoff, Natalie L.
Published 2001
Prentice Hall [Imprint]
Subjects:
“
...
Customer
Relations / Management...
”
Call Number:
HF5415.5.A58 2002
Read Now
3
Superstar customer service : a 31-day plan to improve client relations, lock in new customers, and keep the best ones coming back for more
by
Conlow, Rick
,
Watsabaugh, Doug
Published 2014
Career Press
Subjects:
“
...
Customer
services / http://id.loc.gov/authorities/subjects/sh85034965...
”
Call Number:
HF5415.5
Read Now
4
Implementing Microsoft Dynamics 365 customer engagement : configure, customize, and extend your Dynamics 365 customer engagement for creating effective CRM solutions
by
Pal, Mahender
Published 2020
Packt Publishing
Subjects:
“
...
Customer
relations / Data processing / fast...
”
Call Number:
HF5415.5
Read Now
5
The hidden power of your customers : four keys to growing your business through existing customers
by
Carroll, Becky
Published 2011
Wiley
Subjects:
“
...
Customer
services / http://id.loc.gov/authorities/subjects/sh85034965...
”
Call Number:
HF5415.5
Read Now
6
Salesforce.com for dummies
by
Wong, Tom
Published 2007
Wiley
Subjects:
“
...BUSINESS & ECONOMICS /
Customer
Relations / bisacsh...
”
Call Number:
HF5415.5
Read Now
7
Legendary service : the key is to care
by
Blanchard, Kenneth H.
,
Halsey, Victoria
,
Cuff, Kathy
Published 2014
McGraw-Hill Education
Subjects:
“
...
Customer
services / http://id.loc.gov/authorities/subjects/sh85034965...
”
Call Number:
HF5415.5
Read Now
8
Statistical methods in customer relationship management
by
Kumar, V.
Published 2012
Wiley
Subjects:
“
...BUSINESS & ECONOMICS /
Customer
Relations / bisacsh...
”
Call Number:
HF5415.5
Read Now
9
It's the customer, stupid! : 34 wake-up calls to help you stay client-focused
by
Aun, Michael
Published 2011
Wiley
Subjects:
“
...
Customer
services / http://id.loc.gov/authorities/subjects/sh85034965...
”
Call Number:
HF5415.5
Read Now
10
501 ways to roll out the red carpet for your customers : easy-to-implement ideas to inspire loyalty, get new customers, and make a lasting impression
by
Cutting, Donna
Published 2016
The Career Press
Subjects:
“
...BUSINESS & ECONOMICS /
Customer
Relations / bisacsh...
”
Call Number:
HF5415.525
Read Now
11
101 ways to build better relationships with your customers
by
Garber, Peter R.
Published 2007
HRD Press
Subjects:
“
...
Customer
services / http://id.loc.gov/authorities/subjects/sh85034965...
”
Call Number:
HF5415.5
Read Now
12
People love you : the real secret to delivering legendary customer service
by
Blount, Jeb
Published 2013
John Wiley
Subjects:
“
...
Customer
services / http://id.loc.gov/authorities/subjects/sh85034965...
”
Call Number:
HF5415.5
Read Now
13
From impressed to obsessed : 12 principles for turning customers and employees into life-long fans
by
Picoult, Jon
Published 2021
McGraw Hill
Subjects:
“
...
Customer
services / http://id.loc.gov/authorities/subjects/sh85034965...
”
Call Number:
HF5415.5
Read Now
14
The customer loyalty loop : the science behind creating great experiences and lasting impressions
by
Fleming, Noah
Published 2017
Career Press
Subjects:
“
...
Customer
loyalty / fast...
”
Call Number:
HF5415.525
Read Now
15
How to motivate your customer service team
Published 2023
Assemble You
Subjects:
“
...
Customer
services / Management...
”
Call Number:
HF5415.5
Read Now
16
Reaching the goal : how managers improve a services business using Goldratt's theory of constraints
by
Ricketts, John A.
Published 2007
IBM Press
Subjects:
“
...
Customer
services / Management...
”
Call Number:
HF5415.5
Read Now
17
Resilience in customer service
Published 2023
Assemble You
Subjects:
“
...
Customer
services / http://id.loc.gov/authorities/subjects/sh85034965...
”
Call Number:
HF5415.5
Read Now
18
Can your customer service do this? : create an anticipatory customer experience that builds loyalty forever
by
Solomon, Micah
Published 2023
McGraw Hill-Ascent Audio
Subjects:
“
...
Customer
services / http://id.loc.gov/authorities/subjects/sh85034965...
”
Call Number:
HF5415.5
Read Now
19
Customer relationship management systems handbook
by
Sharp, Duane E.
Published 2003
Auerbach Publications/CRC Press
Subjects:
“
...BUSINESS & ECONOMICS /
Customer
Relations / bisacsh...
”
Call Number:
HF5415.5
Read Now
20
How to deal with difficult customers
Published 2023
Assemble You
Subjects:
“
...
Customer
services / http://id.loc.gov/authorities/subjects/sh85034965...
”
Call Number:
HF5415.5
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