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dewey-ones:"658 - General management"
dewey-ones:"302 - Social interaction"
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1
Who's your Gladys? : how to turn even the most difficult customer into your biggest fan
by
Suttle, Marilyn
Published 2009
AMACOM
Subjects:
“
...
Customer
services / http://id.loc.gov/authorities/subjects/sh85034965...
”
Call Number:
HF5415.5
Read Now
2
High-tech, high-touch customer service : inspire timeless loyalty in the demanding new world of social commerce
by
Solomon, Micah
Published 2012
AMACOM, American Management Association
Subjects:
“
...
Customer
services / http://id.loc.gov/authorities/subjects/sh85034965...
”
Call Number:
HF5415.5
Read Now
3
Customer experience 3.0 : high-profit strategies in the age of techno service
by
Goodman, John A.
Published 2014
American Management Association
Subjects:
“
...
Customer
services / http://id.loc.gov/authorities/subjects/sh85034965...
”
Call Number:
HF5415.5
Read Now
4
The experience : the 5 principles of Disney service and relationship excellence
by
Loeffler, Bruce
,
Church, Brian T.
Published 2015
Wiley
Subjects:
“
...
Customer
services / http://id.loc.gov/authorities/subjects/sh85034965...
”
Call Number:
HF5415.5
Read Now
5
Evergreen : cultivate the enduring customer loyalty that keeps your business thriving
by
Fleming, Noah
Published 2015
AMACOM, American Management Association
Subjects:
“
...
Customer
loyalty / fast...
”
Call Number:
HF5415.5
Read Now
6
Customer service training
by
Delvin, Kimberly
Published 2015
ATD Press
Subjects:
“
...
Customer
services / Management...
”
Call Number:
HF5415.5
Read Now
7
What customers crave : how to create relevant and memorable experiences at every touchpoint
by
Webb, Nicholas J.
Published 2017
AMACOM, American Management Association
Subjects:
“
...
Customer
services / http://id.loc.gov/authorities/subjects/sh85034965...
”
Call Number:
HF5415.5
Read Now
8
From voices to results : questions, tools, and analysis : proven techniques for understanding and engaging with your customers
by
Coppenhaver, Robert
Published 2018
Packt Publishing
Subjects:
“
...
Customer
loyalty / fast...
”
Call Number:
HD30.213
Read Now
9
The power of understanding people : the key to strengthening relationships, increasing sales, and enhancing organizational performance
by
Mitchell, Dave
Published 2013
Wiley
Subjects:
“
...
Customer
services / http://id.loc.gov/authorities/subjects/sh85034965...
”
Call Number:
HF5415.5
Read Now
10
@ your service : how to attract new customers, increase sales, and grow your business using simple customer service techniques
by
Eliason, Frank
Published 2012
Wiley
Subjects:
“
...
Customer
services / http://id.loc.gov/authorities/subjects/sh85034965...
”
Call Number:
HF5415.5
Read Now
11
Service design for business : a practical guide to optimizing the customer experience
by
Reason, Ben
,
Løvlie, Lavrans
,
Flu, Melvin Brand
Published 2016
John Wiley & Sons, Inc.
Subjects:
“
...
Customer
services / http://id.loc.gov/authorities/subjects/sh85034965...
”
Call Number:
HF5415.5
Read Now
12
Rituals Roadmap : thr human way to transform everyday routines into workplace magic
by
Keswin, Erica
Published 2021
McGraw Hill-Ascent Audio
Subjects:
“
...Manners and
customs
/ fast...
”
Call Number:
HD58.7
Read Now
13
The gamification revolution : how leaders leverage game mechanics to crush the competition
by
Zichermann, Gabe
Published 2013
McGraw-Hill Education
Subjects:
“
...
Customer
loyalty / fast...
”
Call Number:
HF5414
Read Now
14
Be your customer's hero : real-world tips & techniques for the service front lines
by
Toporek, Adam
Published 2015
AMACOM American Management Association
Subjects:
“
...
Customer
services / http://id.loc.gov/authorities/subjects/sh85034965...
”
Call Number:
HF5415.5
Read Now
15
Building a customer-centric culture : How do leaders continue to retain and satisfy their customers while emerging technologies call for new business models?
Published 2018
MIT Sloan Management Review
Subjects:
“
...
Customer
services / http://id.loc.gov/authorities/subjects/sh85034965...
”
Call Number:
HF5415.5
Read Now
16
CRM fundamentals
by
Kostojohn, Scott
Published 2011
Apress
Subjects:
“
...
Customer
relations / Management / Data processing / fast...
”
Call Number:
HF5415.5
Read Now
17
Customer service training 101 : quick and easy techniques that get great results
by
Evenson, Renee
Published 2018
AMACOM
Subjects:
“
...
Customer
services / http://id.loc.gov/authorities/subjects/sh85034965...
”
Call Number:
HF5415.5
Read Now
18
Gemba walks for service excellence : the step-by-step guide for identifying service delighters
by
Petruska, Robert
Published 2012
CRC Press
Subjects:
“
...
Customer
services / http://id.loc.gov/authorities/subjects/sh85034965...
”
Call Number:
HF5415.5
Read Now
19
Your customer rules! : delivering the Me2B experiences that today's customers demand
by
Price, Bill
Published 2015
Jossey-Bass, A Wiley Brand
Subjects:
“
...
Customer
services / http://id.loc.gov/authorities/subjects/sh85034965...
”
Call Number:
HF5415.5
Read Now
20
The ten principles behind great customer experiences
by
Watkinson, Matt
Published 2013
Pearson Education
Subjects:
“
...
Customer
services / http://id.loc.gov/authorities/subjects/sh85034965...
”
Call Number:
HF5415.5
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