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Building a customer-centric culture How do leaders continue to retain and satisfy their customers while emerging technologies call for new business models?

Bibliographic Details
Format: eBook
Language:English
Published: [Cambridge, Massachusetts] MIT Sloan Management Review 2018
Subjects:
Service à La Clientèle
Customer Services / Http://id.loc.gov/authorities/subjects/sh85034965
Technological Innovations / Management
Innovations / Gestion
Changement Organisationnel
Organizational Change / Http://id.loc.gov/authorities/subjects/sh85095525
Customer Relations / Management / Http://id.loc.gov/authorities/subjects/sh2007005453
Customer Relations / Management / Fast
Organizational Change / Management / Fast
Technological Innovations / Management / Fast
Customer Services / Fast
Organizational Change / Management
Online Access:
Collection: O'Reilly - Collection details see MPG.ReNa
Description
Item Description:Date of publication from resource description page. - "From the leadership archive."
Physical Description:1 volume illustrations

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