Resolving conflicts on the job

Chapters include: Why people fight at work, Five ways to engage conflict, Ways to listen, Ways to give (and receive) feedback, Conflict styles, Staying cool in a conflict, and Ways to engage conflict on the job: up, down, and sideways

Bibliographic Details
Main Author: Withers, Bill
Other Authors: Wisinski, Jerry
Format: eBook
Language:English
Published: New York AMACOM 2007
Edition:2nd ed
Series:WorkSmart
Subjects:
Online Access:
Collection: O'Reilly - Collection details see MPG.ReNa
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245 0 0 |a Resolving conflicts on the job  |c Bill Withers and Jerry Wisinski 
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300 |a xiii, 93 pages 
505 0 |a Includes bibliographical references and index 
505 0 |a A brief overview of conflict -- Why people fight at work -- Five ways to engage conflict -- Ways to listen -- Ways to give (and receive) feedback -- Conflict styles -- Staying cool in a conflict -- Ways to engage conflict on the job--up, down, and sideways -- Ways to work with teams in conflict -- Can all this conflict be good for me? -- Why do I care? 
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653 |a Gestion des conflits 
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520 |a Chapters include: Why people fight at work, Five ways to engage conflict, Ways to listen, Ways to give (and receive) feedback, Conflict styles, Staying cool in a conflict, and Ways to engage conflict on the job: up, down, and sideways