Just listen discover the secret to getting through to absolutely anyone
| Main Author: | |
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| Format: | eBook |
| Language: | English |
| Published: |
New York
American Management Association
2009
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| Subjects: | |
| Online Access: | |
| Collection: | O'Reilly - Collection details see MPG.ReNa |
Table of Contents:
- Foreword / Keith Ferrazzi
- Sect. I. The Secret to Reaching Anyone
- 1. Who's Holding You Hostage?
- 2. A Little Science: How the Brain Goes from "No" to "Yes"
- Sect. II. The Nine Core Rules for Getting Through to Anyone
- 3. Move Yourself from "Oh F♯@ & to OK"
- 4. Rewire Yourself to Listen
- 5. Make the Other Person Feel "Felt"
- 6. Be More Interested Than Interesting
- 7. Make People Feel Valuable
- 8. Help People to Exhale Emotionally and Mentally
- 9. Check Your Dissonance at the Door
- 10. When All Seems Lost
- Bare Your Neck
- 11. Steer Clear of Toxic People
- Sect. III. 12 Quick and Easy Ways to Achieve Buy-In and Get Through
- 12. The Impossibility Question
- 13. The Magic Paradox
- 14. The Empathy Jolt
- 15. The Reverse Play, Empathy Jolt #2
- 16. "Do You Really Believe That?"
- 17. The Power of "Hmmm ..."
- 18. The Stipulation Gambit
- 19. From Transaction to Transformation
- 20. Side by Side
- 21. Fill in the Blanks
- 22. Take It All the Way to "No"
- 23. The Power Thank You and Power Apology
- Sect. IV. Putting It All Together: Fast Fixes for Seven Challenging Situations
- 24. The Team from Hell
- 25. Climbing the Ladder
- 26. The Narcissist at the Table
- 27. Stranger in Town
- 28. The Human Explosion
- 29. Getting Through to Yourself
- 30. Six Degrees of Separation