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210123 ||| eng |
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|a 9780814414033
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| 050 |
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|a HF5718
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| 100 |
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|a Goulston, Mark
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| 245 |
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|a Just listen
|b discover the secret to getting through to absolutely anyone
|c Mark Goulston ; foreword by Keith Ferrazzi
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| 260 |
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|a New York
|b American Management Association
|c 2009
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| 300 |
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|a xix, 234 pages
|b illustrations
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| 505 |
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|a Foreword / Keith Ferrazzi -- Sect. I. The Secret to Reaching Anyone -- 1. Who's Holding You Hostage? -- 2. A Little Science: How the Brain Goes from "No" to "Yes" -- Sect. II. The Nine Core Rules for Getting Through to Anyone -- 3. Move Yourself from "Oh F♯@ & to OK" -- 4. Rewire Yourself to Listen -- 5. Make the Other Person Feel "Felt" -- 6. Be More Interested Than Interesting -- 7. Make People Feel Valuable -- 8. Help People to Exhale Emotionally and Mentally -- 9. Check Your Dissonance at the Door -- 10. When All Seems Lost -- Bare Your Neck -- 11. Steer Clear of Toxic People -- Sect. III. 12 Quick and Easy Ways to Achieve Buy-In and Get Through -- 12. The Impossibility Question -- 13. The Magic Paradox -- 14. The Empathy Jolt -- 15. The Reverse Play, Empathy Jolt #2 -- 16. "Do You Really Believe That?" -- 17. The Power of "Hmmm ..." -- 18. The Stipulation Gambit -- 19. From Transaction to Transformation -- 20. Side by Side -- 21. Fill in the Blanks -- 22. Take It All the Way to "No" -- 23. The Power Thank You and Power Apology -- Sect. IV. Putting It All Together: Fast Fixes for Seven Challenging Situations -- 24. The Team from Hell -- 25. Climbing the Ladder -- 26. The Narcissist at the Table -- 27. Stranger in Town -- 28. The Human Explosion -- 29. Getting Through to Yourself -- 30. Six Degrees of Separation
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| 653 |
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|a Interpersonal communication / blmlsh
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|a Business communication / fast
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|a Interpersonal communication / http://id.loc.gov/authorities/subjects/sh85067481
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| 653 |
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|a Communication dans l'entreprise
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| 653 |
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|a Business communication / http://id.loc.gov/authorities/subjects/sh87004551
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| 653 |
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|a Business communication / blmlsh
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| 653 |
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|a Interpersonal communication / fast
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| 653 |
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|a Communication interpersonnelle
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| 041 |
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|a eng
|2 ISO 639-2
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| 989 |
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|b OREILLY
|a O'Reilly
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| 500 |
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|a Includes index
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| 776 |
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|z 0814414036
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| 776 |
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|z 9780814414033
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| 856 |
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|u https://learning.oreilly.com/library/view/~/9780814414033/?ar
|x Verlag
|3 Volltext
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|a 384
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|a 302
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|a 380
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|a 650.1/3
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|a 330
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