Difficult conversations craft a clear message, manage emotions, focus on a solution

You have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive-not combative. Difficult Conversations walks yo...

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Bibliographic Details
Other Authors: Yen, Jonathan (Narrator)
Format: eBook
Language:English
Published: [Place of publication not identified] Ascent Audio 2023
Edition:[First edition]
Series:20 minute manager series
Subjects:
Online Access:
Collection: O'Reilly - Collection details see MPG.ReNa
Description
Summary:You have to talk with a colleague about a fraught situation, but you're worried that they'll yell, or blame you, or shut down. You fear your emotions could block you from a resolution. But you can communicate in a way that's constructive-not combative. Difficult Conversations walks you through: - Uncovering the root cause of friction - Maintaining a positive mindset - Untangling the problem together - Agreeing on a way forward Don't have much time? Get up to speed fast on the most essential business skills with HBR's 20-Minute Manager series. Whether you need a crash course or a brief refresher, each book in the series is a concise, practical primer that will help you brush up on a key management topic. Advice you can quickly listen to and apply, for ambitious professionals and aspiring executives-from the most trusted source in business
Physical Description:1 sound file (1 hr., 33 min.)
ISBN:9781663724298