Just listen discover the secret to getting through to absolutely anyone

Foreword by Keith Ferrazzi, author of Never Eat Alone and Who's Got Your Back? The first make-or-break step in persuading anyone to do any thing is getting them to hear you out. Whether the person is a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to w...

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Bibliographic Details
Main Author: Goulston, Mark
Format: eBook
Language:English
Published: New York American Management Association 2010
Subjects:
Online Access:
Collection: O'Reilly - Collection details see MPG.ReNa
Description
Summary:Foreword by Keith Ferrazzi, author of Never Eat Alone and Who's Got Your Back? The first make-or-break step in persuading anyone to do any thing is getting them to hear you out. Whether the person is a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades. Drawing on his experience as a psychiatrist, business con sultant, and coach, and backed by the latest scientific research, author Mark Goulston shares simple but powerful techniques readers can use to really get through to people--whether they're cowo
Item Description:Includes bibliographical references and index
Physical Description:1 online resource
ISBN:9780814414033
0814436471
9780814436479
9781322974156
0814414044
9780814436486
081443648X
9780814414040
0814414036