Developing your conflict competence a hands-on guide for leaders, managers, facilitators, and teams
"Survey after survey supports the notion that conflict is all around us. So the question isn't one of whether or not you'll experience conflict or how to reduce or avoid it. Instead, the question is what will you get out of conflict when it does occur. Depending on how you respond, th...
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| Format: | eBook |
| Language: | English |
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San Francisco
Jossey-Bass
2010
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| Edition: | 3rd ed |
| Series: | [Jossey-Bass business & management series]
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| Collection: | O'Reilly - Collection details see MPG.ReNa |
Table of Contents:
- Includes bibliographical references and index
- Cognitive aspects of conflict
- The emotional side of conflict
- Engaging conflict constructively
- Team conflict competence
- Organizational conflict competence