Branded customer service : the new competitive edge

by Barlow, Janelle
Published 2004

A complaint is a gift : recovering customer loyalty when things go wrong

by Barlow, Janelle
Published 2008

Smart videoconferencing : new habits for virtual meetings

by Barlow, Janelle
Published 2002

A complaint is a gift : how to learn from critical feedback and recover customer loyalty

by Barlow, Janelle
Published 2022

A complaint is a gift workbook : 101 activities, exercises, and tools to learn from critical feedback and recover customer loyalty

by Barlow, Janelle, Holtz, Victoria
Published 2023

Emotional value : creating strong bonds with your customers

by Barlow, Janelle
Published 2000