MPG.eBooks - Description: A complaint is a gift

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A complaint is a gift how to learn from critical feedback and recover customer loyalty

The third edition of this bestseller (over 275,000 copies sold) builds on the tested formula that helps organizations recognize the value of complaints using updated examples and concepts in the age of COVID-19

Bibliographic Details
Main Author:	Barlow, Janelle
Format:	eBook
Language:	English
Published:	Oakland, CA Berrett-Koehler Publishers, Inc. 2022
Edition:	3rd edition, revised and updated
Subjects:	Consumer Complaints / Http://id.loc.gov/authorities/subjects/sh85031477 Customer Services / Fast Service à La Clientèle Customer Services / Http://id.loc.gov/authorities/subjects/sh85034965 Consommateurs / Plaintes Consumer Complaints / Fast
Online Access:	https://learning.oreilly.com/library/view/~/978152...
Collection:	O'Reilly - Collection details see MPG.ReNa

Description
Summary:	The third edition of this bestseller (over 275,000 copies sold) builds on the tested formula that helps organizations recognize the value of complaints using updated examples and concepts in the age of COVID-19
Physical Description:	224 pages
ISBN:	9781523002955