Managing knock your socks off service

Revamped with new examples, stories, and research, and featuring cartoons by John Bush, the book gives readers practical, proven ways to: find and retain service-oriented people; get to know customers intimately; build a service vision; train and coach; create and maintain a service management proce...

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Bibliographic Details
Main Authors: Bell, Chip R., Zemke, Ron (Author), Zielinski, David (Author)
Format: eBook
Published: New York AMACOM 2007
Edition:[First edition]
Online Access:
Collection: O'Reilly - Collection details see MPG.ReNa
Table of Contents:
  • Includes bibliographical references and index