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| 008 |
231010 ||| eng |
| 050 |
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4 |
|a HF5415.5
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| 100 |
1 |
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|a Bell, Chip R.
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| 245 |
0 |
0 |
|a Managing knock your socks off service
|c Chip R. Bell and Ron Zemke ; second edition revisions by Chip R. Bell and Dave Zielinski
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| 250 |
|
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|a [First edition]
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| 260 |
|
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|a New York
|b AMACOM
|c 2007
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| 300 |
|
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|a 231 pages
|b illustrations
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| 505 |
0 |
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|a Includes bibliographical references and index
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| 653 |
|
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|a Service à la clientèle
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| 653 |
|
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|a Customer services / http://id.loc.gov/authorities/subjects/sh85034965
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| 653 |
|
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|a Customer services / fast
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| 700 |
1 |
|
|a Zemke, Ron
|e author
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| 700 |
1 |
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|a Zielinski, David
|e author
|
| 041 |
0 |
7 |
|a eng
|2 ISO 639-2
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| 989 |
|
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|b OREILLY
|a O'Reilly
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| 776 |
|
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|z 9780814473689
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| 856 |
4 |
0 |
|u https://learning.oreilly.com/library/view/~/9780814473689/?ar
|x Verlag
|3 Volltext
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| 082 |
0 |
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|a 658.8/12
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| 082 |
0 |
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|a 658.812
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| 520 |
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|a Revamped with new examples, stories, and research, and featuring cartoons by John Bush, the book gives readers practical, proven ways to: find and retain service-oriented people; get to know customers intimately; build a service vision; train and coach; create and maintain a service management process that aligns people, systems, and customers; involve and empower employees; recognize and reward good performance
|