Delivering knock your socks off service

Create a service advantage with the help of customer service guru Ron Zemke. In practical, easy-to-follow steps, learn trusted techniques and positive approaches that will inspire you to believe in the value of customer care and give you the skills and style to deliver it. This book takes these winn...

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Bibliographic Details
Main Author: Zemke, Ron
Corporate Author: Performance Research Associates
Other Authors: Williamson, Bobette Hayes
Format: eBook
Language:English
Published: New York, N.Y. American Management Association 2001
Subjects:
Online Access:
Collection: O'Reilly - Collection details see MPG.ReNa
Description
Summary:Create a service advantage with the help of customer service guru Ron Zemke. In practical, easy-to-follow steps, learn trusted techniques and positive approaches that will inspire you to believe in the value of customer care and give you the skills and style to deliver it. This book takes these winning concepts to a new level with interactive features that enable you to turn the Knock Your Socks Off Service advantage to a competitive advantage in your own workplace. You will learn how to: See things from the customer's point of view Meet customer expectations and satisfy their needs Create
Item Description:Self-study course based on: Delivering knock your socks off service, rev. ed.; Knock your socks off answers; and Tales of knock your socks off service, copyrighted by Performance Research Associates. - Title from title screen
Physical Description:1 online resource
ISBN:1283688689
9780761215257
0761215255