Walking the walk having your customers love you

This Element is an excerpt from Do You Matter?: How Great Design Will Make People Love Your Company (ISBN: 9780137142446) by Robert Brunner and Stewart Emery. Available in print and digital formats. A process, not an event: achieving total commitment to building a design-driven company, from top to...

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Bibliographic Details
Main Author: Brunner, Robert
Other Authors: Emery, Stewart, Hall, Russ
Format: eBook
Language:English
Published: Upper Saddle River, N.J. FTPress Delivers 2010
Series:FTPress Delivers elements
Subjects:
Online Access:
Collection: O'Reilly - Collection details see MPG.ReNa
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520 |a This Element is an excerpt from Do You Matter?: How Great Design Will Make People Love Your Company (ISBN: 9780137142446) by Robert Brunner and Stewart Emery. Available in print and digital formats. A process, not an event: achieving total commitment to building a design-driven company, from top to bottom. Even companies that get on the path of being design driven may have rogue cells in their DNA that can multiply to become a potentially fatal flaw. The risk is almost always around losing the magic that got them where they were, backing away from a living approach that ensured freshness and ongoing vision ..