Ten steps to ITSM success a practitioner's guide to enterprise IT transformation
Ten Steps to ITSM Success helps IT to prepare for this role by providing a detailed and practical guide to implementing ITSM best practices. It is aimed at ITSM practitioners and consultants, but will also be of interest to IT Directors and C-suite executives looking to transform the role of IT into...
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| Format: | eBook |
| Language: | English |
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Ely, Cambridgeshire
IT Governance Publishing
2013
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| Collection: | O'Reilly - Collection details see MPG.ReNa |
| Summary: | Ten Steps to ITSM Success helps IT to prepare for this role by providing a detailed and practical guide to implementing ITSM best practices. It is aimed at ITSM practitioners and consultants, but will also be of interest to IT Directors and C-suite executives looking to transform the role of IT into a value-creating business partner, to establish a service management culture, and to drive improvements in their respective organizations |
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| Physical Description: | 255 pages |
| ISBN: | 1299468489 9781849284578 1849284571 |