Service level manager careers in IT service management
The role of service level manager is a critical one in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of co...
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| Format: | eBook |
| Language: | English |
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Swindon, UK
BCS Learning & Development
2017
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| Collection: | O'Reilly - Collection details see MPG.ReNa |
| Summary: | The role of service level manager is a critical one in that the agreements negotiated with customers should inform the activities of the service provider. This book aims to help those whose role is to establish, negotiate, manage or update service level agreements and to use these as the basis of continual service improvement. It covers areas such as purpose, required skills, responsibilities, interface and career progression as well as tools, standards and frameworks related to the role |
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| Physical Description: | 1 volume illustrations |
| ISBN: | 9781780172972 |