| Summary: | Written in a question-and-answer format, this guide explains how to set up a technical service management structure, using the best practice framework established by the latest version of the IT Infrastructure Library (ITIL). The reader will learn how to: protect a company's reputation (if the system goes down for any length of time, processing an order or honoring a contract might not be possible); safeguard vital information and recover from IT setbacks (without adequate IT service management vital information, like payroll, billing and sales data, might be lost); retain momentum (with a structured IT service management in place, routine maintenance issues can be quickly resolved, minimizing delays and improving productivity). --
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