No one of us is as strong as all of us services, catalogs and portfolios : stories in transforming ITIL best practice into operational success
The narrative style of the book will help readers understand resistance to change and the lack of empathy that exists between IT and the business it supports. It illustrates through dialog the discovery of the value of ITIL processes and is an ideal book for newly trained ITIL practitioners, making...
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| Format: | eBook |
| Language: | English |
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Ely, Cambridgeshire, U.K.
IT Governance Pub.
2012
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| Collection: | O'Reilly - Collection details see MPG.ReNa |
| Summary: | The narrative style of the book will help readers understand resistance to change and the lack of empathy that exists between IT and the business it supports. It illustrates through dialog the discovery of the value of ITIL processes and is an ideal book for newly trained ITIL practitioners, making for a great team discussion tool |
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| Physical Description: | 1 online resource |
| ISBN: | 9781849284127 |