Map the future of design for enhanced customer experience
"This Element is an excerpt from Predictable Magic: Unleash the Power of Design Strategy to Transform Your Business (ISBN: 9780137023486) by Deepa Prahalad and Ravi Sawhney. Use "experience mapping" to create products, services, and experiences your customers will be truly passionate...
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Other Authors: | |
Format: | eBook |
Language: | English |
Published: |
Upper Saddle River, N.J.
FTPress Delivers
2011
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Series: | FT Press Delivers elements
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Online Access: | |
Collection: | O'Reilly - Collection details see MPG.ReNa |
Summary: | "This Element is an excerpt from Predictable Magic: Unleash the Power of Design Strategy to Transform Your Business (ISBN: 9780137023486) by Deepa Prahalad and Ravi Sawhney. Use "experience mapping" to create products, services, and experiences your customers will be truly passionate about!"--Resource description page |
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Physical Description: | [18] pages illustrations |
ISBN: | 9780132609838 |