|
|
|
|
| LEADER |
02441nmm a2200517 u 4500 |
| 001 |
EB001926122 |
| 003 |
EBX01000000000000001089024 |
| 005 |
00000000000000.0 |
| 007 |
cr||||||||||||||||||||| |
| 008 |
210123 ||| eng |
| 020 |
|
|
|a 128027686X
|
| 020 |
|
|
|a 0471733369
|
| 020 |
|
|
|a 9781280276866
|
| 020 |
|
|
|a 9780471733362
|
| 050 |
|
4 |
|a HF5415.525
|
| 100 |
1 |
|
|a Calloway, Joe
|
| 245 |
0 |
0 |
|a Indispensable
|b how to become the company that your customers can't live without
|c Joe Calloway
|
| 260 |
|
|
|a Hoboken, N.J.
|b John Wiley
|c 2005
|
| 300 |
|
|
|a xiii, 226 pages
|
| 505 |
0 |
|
|a The default choice -- The five drivers -- Case study: Deluxe -- Back to the six new basics -- Case study: W Hotels -- Create community -- Case study: Gitomer -- Obvious but often overlooked -- Right place, right time -- Case study: The Pancake Pantry -- Big picture outcome -- Twenty-eight indispensable lessons -- Case study: Pinnacle Financial Partners -- Repeatable process -- Stop apologizing, start doing your job -- Case study: Law Talk -- The customer decides
|
| 653 |
|
|
|a BUSINESS & ECONOMICS / Marketing / Research / bisacsh
|
| 653 |
|
|
|a Consommateurs / Fidélité
|
| 653 |
|
|
|a Customer loyalty / fast
|
| 653 |
|
|
|a Customer loyalty / Case studies / sears
|
| 653 |
|
|
|a Customer loyalty / Case studies
|
| 653 |
|
|
|a Consommateurs / Fidélité / Études de cas
|
| 653 |
|
|
|a Customer loyalty / sears
|
| 653 |
|
|
|a Kundenmanagement / gnd / http://d-nb.info/gnd/4236865-0
|
| 653 |
|
|
|a Customer loyalty / http://id.loc.gov/authorities/subjects/sh97009091
|
| 653 |
|
|
|a Beziehungsmanagement / gnd / http://d-nb.info/gnd/4326109-7
|
| 041 |
0 |
7 |
|a eng
|2 ISO 639-2
|
| 989 |
|
|
|b OREILLY
|a O'Reilly
|
| 500 |
|
|
|a Includes index
|
| 015 |
|
|
|a GBA509156
|
| 776 |
|
|
|z 0471733369
|
| 776 |
|
|
|z 9780471733362
|
| 776 |
|
|
|z 0471703087
|
| 776 |
|
|
|z 9780471703082
|
| 856 |
4 |
0 |
|u https://learning.oreilly.com/library/view/~/9780471703082/?ar
|x Verlag
|3 Volltext
|
| 082 |
0 |
|
|a 658
|
| 082 |
0 |
|
|a 658.812
|
| 082 |
0 |
|
|a 381
|
| 082 |
0 |
|
|a 001.4
|
| 082 |
0 |
|
|a 330
|
| 082 |
0 |
|
|a 658.8/343
|
| 520 |
|
|
|a A five-step strategy for turning a commodity into a necessityWhen products and services become interchangeable, price becomes the ultimate determinant for consumers. Indispensable shows businesses how to break out of that cycle by using The Five Drivers-a strategy that takes companies to the next level of performance
|