What's the secret? to providing a world-class customer experience
"Author John DiJulius, considered the authority on customer service, has cracked the code through his extensive experience at helping large companies deliver superior service, and he knows the best practices of the world-class customer service companies. Now, he shares that inside knowledge and...
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| Format: | eBook |
| Language: | English |
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Hoboken, N.J.
Wiley
2008
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| Collection: | O'Reilly - Collection details see MPG.ReNa |
| Summary: | "Author John DiJulius, considered the authority on customer service, has cracked the code through his extensive experience at helping large companies deliver superior service, and he knows the best practices of the world-class customer service companies. Now, he shares that inside knowledge and shows readers how to emulate these high standards of service in their own businesses, no matter how small or how large. With proven action steps and non-negotiable customer service standards, any business owner or leader can differentiate their business by becoming a customer service powerhouse."--Jacket |
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| Physical Description: | xvi, 320 pages illustrations |
| ISBN: | 9786611317683 9780470374542 0470374543 0470374551 1118039424 6611317686 9781118039427 |