Implementing service quality based on ISO/IEC 20000 a management guide, third edition
Potential customers will look for suppliers with ISO/IEC 20000 certification, seeking the reassurance it provides. This book will guide you through implementation and certification. Your streamlined management processes will enable you to offer first-class customer service at competitive prices. The...
Main Author: | |
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Format: | eBook |
Language: | English |
Published: |
Ely, Cambridgeshire, United Kingdom
IT Governance Publishing
2012
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Edition: | Third edition |
Subjects: | |
Online Access: | |
Collection: | O'Reilly - Collection details see MPG.ReNa |
Summary: | Potential customers will look for suppliers with ISO/IEC 20000 certification, seeking the reassurance it provides. This book will guide you through implementation and certification. Your streamlined management processes will enable you to offer first-class customer service at competitive prices. The impact on your profit margins is clear! |
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Physical Description: | 109 pages |
ISBN: | 1849284423 9781849284431 1849284431 |