It's all about relationships what ITIL doesn't tell you
As more companies begin an adopt/adapt initiative based on ITIL guidance, they quickly realize that looking at single processes in isolation is not enough. To benefit fully from the framework, companies have to look at the relationships between processes, understanding upstream and downstream impact...
| Main Authors: | , |
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| Format: | eBook |
| Language: | English |
| Published: |
Ely, Cambridgeshire, United Kingdom
IT Governance Publishing
2013
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| Subjects: | |
| Online Access: | |
| Collection: | O'Reilly - Collection details see MPG.ReNa |
| Summary: | As more companies begin an adopt/adapt initiative based on ITIL guidance, they quickly realize that looking at single processes in isolation is not enough. To benefit fully from the framework, companies have to look at the relationships between processes, understanding upstream and downstream impacts |
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| Physical Description: | 168 pages |
| ISBN: | 1849284997 9781849284851 9781849284998 1849284857 |