Embrace your ignorance
You may think your company is customer-focused and customer-centric. But in reality, you probably don't understands your customers needs very well -- and you're better off acknowledging that
| Main Author: | |
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| Format: | eBook |
| Language: | English |
| Published: |
Cambridge, MA
MIT
2015
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| Online Access: | |
| Collection: | O'Reilly - Collection details see MPG.ReNa |
| Summary: | You may think your company is customer-focused and customer-centric. But in reality, you probably don't understands your customers needs very well -- and you're better off acknowledging that |
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| Physical Description: | 1 volume |