Effective help desk specialist skills
Today, everyone depends on technology -- and practically everyone needs help to use it well. Organizations deliver that assistance through help desks. This guide brings together all the knowledge you need to succeed in any help desk or technical support role, prepare for promotion, and succeed with...
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| Format: | eBook |
| Language: | English |
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Indianapolis, IN
Pearson IT Certification
2015
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| Collection: | O'Reilly - Collection details see MPG.ReNa |
Table of Contents:
- Introduction
- Introduction to help desk support roles
- Communication skills
- Personal skills
- Technical skills
- Security skills
- Troubleshooting skills
- Writing skills
- Training skills
- Business skills
- Calculating help desk value