Effective help desk specialist skills
Today, everyone depends on technology -- and practically everyone needs help to use it well. Organizations deliver that assistance through help desks. This guide brings together all the knowledge you need to succeed in any help desk or technical support role, prepare for promotion, and succeed with...
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| Format: | eBook |
| Language: | English |
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Indianapolis, IN
Pearson IT Certification
2015
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| Collection: | O'Reilly - Collection details see MPG.ReNa |
| Summary: | Today, everyone depends on technology -- and practically everyone needs help to use it well. Organizations deliver that assistance through help desks. This guide brings together all the knowledge you need to succeed in any help desk or technical support role, prepare for promotion, and succeed with the support-related parts of other IT jobs. Leading technology instructor Darril Gibson tours the modern help desk, explains what modern support professionals really do, and fully covers both of the skill sets you'll need: technical and personal. In clear and simple language, he discusses everything from troubleshooting specific problems to working with difficult users. You'll even learn how to manage a help desk, so it works better and delivers more value. - Publisher |
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| Item Description: | Includes index |
| Physical Description: | 1 volume illustrations |
| ISBN: | 0789752409 013357184X 9780133571844 |