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Practical Zendesk administration

In this hands-on guide, author Stafford Vaughan provides the most comprehensive set of best practices for setting up and using Zendesk, distilled from years of training companies how to launch this popular customer service software. You'll learn the purpose, benefits, and pitfalls of each Zende...

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Bibliographic Details
Main Author: Vaughan, Stafford
Format: eBook
Language:English
Published: Sebastopol, Calif. O'Reilly Media 2012
Subjects:
Service à La Clientèle / Logiciels
Management Information Systems / Http://id.loc.gov/authorities/subjects/sh85080359
Systèmes D'information De Gestion
Customer Relations / Management / Http://id.loc.gov/authorities/subjects/sh2007005453
Customer Relations / Management / Fast
Customer Services / Computer Programs
Management Information Systems / Fast
Online Access:
Collection: O'Reilly - Collection details see MPG.ReNa
Description
Summary:In this hands-on guide, author Stafford Vaughan provides the most comprehensive set of best practices for setting up and using Zendesk, distilled from years of training companies how to launch this popular customer service software. You'll learn the purpose, benefits, and pitfalls of each Zendesk feature, with examples of how you can configure it to match your company's needs and processes
Physical Description:1 volume illustrations
ISBN:9781449343637

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