MPG.eBooks - Description: Delivering knock your socks off service

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An all new, updated edition of the book that's been helping to knock customers' socks off for 20 years

Bibliographic Details
Corporate Author:	Performance Research Associates
Other Authors:	Bush, John (Illustrator), Thomas, Ann (Editor), Applegate, Jill (Editor)
Format:	eBook
Language:	English
Published:	New York American Management Association 2012
Series:	Knock your socks off
Subjects:	Service à La Clientèle Customer Services / Http://id.loc.gov/authorities/subjects/sh85034965 Business & Economics / Customer Relations / Bisacsh Customer Services / Fast
Online Access:	https://learning.oreilly.com/library/view/~/978081...
Collection:	O'Reilly - Collection details see MPG.ReNa

Description
Summary:	An all new, updated edition of the book that's been helping to knock customers' socks off for 20 years
Item Description:	Title from e-book t.pages (viewed Nov. 6, 2011). - Includes index
Physical Description:	xiii, 224 pages, 2 unnumbered pages illustrations
ISBN:	0814417566