Delivering knock your socks off service

Create a service advantage with the help of customer service guru Ron Zemke. In practical, easy-to-follow steps, learn trusted techniques and positive approaches that will inspire you to believe in the value of customer care and give you the skills and style to deliver it. This book takes these winn...

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Bibliographic Details
Main Author: Zemke, Ron
Corporate Author: Performance Research Associates
Other Authors: Williamson, Bobette Hayes
Format: eBook
Published: New York, N.Y. American Management Association 2001
Online Access:
Collection: O'Reilly - Collection details see MPG.ReNa
Table of Contents:
  • Includes bibliographical references and index