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25 reproducible activities for customer service excellence

Training Objectives: Provide opportunities for individuals to try out new skills without cost to either the organization or the individual; Provide training in areas that can only be developed by practice; Obtain feedback from observers to aid personal development; Enable participants to test their...

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Bibliographic Details
Main Author: Garber, Peter R.
Format: eBook
Language:English
Published: Amherst, MA HRD Press 2005
Subjects:
Business & Economics / Customer Relations / Bisacsh
Customer Services / Study And Teaching / Fast
Customer Relations / Study And Teaching / Problems, Exercises, Etc
Customer Services / Study And Teaching / Problems, Exercises, Etc
Customer Relations / Study And Teaching / Fast
Service Industries Workers / Training Of / Fast
Service à La Clientèle / Étude Et Enseignement / Problèmes Et Exercices
Services (industrie) / Personnel / Formation / Problèmes Et Exercices
Service Industries Workers / Training Of / Problems, Exercises, Etc
Online Access:
Collection: O'Reilly - Collection details see MPG.ReNa
Description
Summary:Training Objectives: Provide opportunities for individuals to try out new skills without cost to either the organization or the individual; Provide training in areas that can only be developed by practice; Obtain feedback from observers to aid personal development; Enable participants to test their skills in a variety of real-life situations; Enable participants to practice in a risk-free environment. Select role-plays to develop skills in each of the five main interview types: Selection; Discipline; Appraisal; Separation; Counseling. Time Guidelines: Each role play takes between 11/2 and 2 ho
Physical Description:ix, 163 pages illustrations
ISBN:9781599965048

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