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Customer service management training 101 quick and easy techniques that get great results

Becoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, step-by-step guidance as Customer Service Training 101, this user-friendly book shows readers how to develop the skills they need to communicate, lead,...

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Bibliographic Details
Main Author: Evenson, Renee
Format: eBook
Language:English
Published: New York, N.Y. American Management Association 2012
Subjects:
Leadership / Fast
Communication In Management / Http://id.loc.gov/authorities/subjects/sh85029076
Leadership
Leadership / Http://id.loc.gov/authorities/subjects/sh85075480
Communication En Gestion
Service à La Clientèle / Gestion
Customer Services / Management
Gestion Du Temps
Customer Services / Management / Fast
Time Management / Http://id.loc.gov/authorities/subjects/sh85135416
Time Management / Fast
Executives / Training Of / Fast
Executives / Training Of / Http://id.loc.gov/authorities/subjects/sh85046310
Communication In Management / Fast
Online Access:
Collection: O'Reilly - Collection details see MPG.ReNa
Table of Contents:
  • Understanding your management style
  • Developing your leadership qualities
  • Planning and organizing for results
  • Communicating up, down, across, in, and out
  • Training for excellence
  • Team building for success
  • Dealing with challenges successfully
  • Monitoring performance for excellence
  • Motivating through meaningful feedback
  • Putting your best FACE forward

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