50 activities for achieving excellent customer service
This resource manual provides: Activities that are sensitive to the new revolution taking place in customer service and meeting customer demands.; Identification and creation of memorable experiences for your customer service representatives and their customers; A valuable treasure of resources whet...
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| Format: | eBook |
| Language: | English |
| Published: |
Amherst, Mass.
HRD Press
2003
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| Series: | 50 Activities
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| Collection: | O'Reilly - Collection details see MPG.ReNa |
| Summary: | This resource manual provides: Activities that are sensitive to the new revolution taking place in customer service and meeting customer demands.; Identification and creation of memorable experiences for your customer service representatives and their customers; A valuable treasure of resources whether you are a seasoned veteran, a trainer/facilitator with middle of the road years of experience, or a newcomer or occasional trainer.; 50 high quality activities which may be easily aligned with the specific needs and identified competencies within your customer service area.; User friendly activi |
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| Item Description: | Title from title screen |
| Physical Description: | 272 pages |
| ISBN: | 9781599965086 1599965089 1281018325 |