Customer service management training 101 quick and easy techniques that get great results
Becoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, step-by-step guidance as Customer Service Training 101, this user-friendly book shows readers how to develop the skills they need to communicate, lead,...
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| Format: | eBook |
| Language: | English |
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New York, N.Y.
American Management Association
2012
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| Collection: | O'Reilly - Collection details see MPG.ReNa |
| Summary: | Becoming a great customer service manager requires a mastery of skills beyond those needed by frontline employees. Filled with the same accessible, step-by-step guidance as Customer Service Training 101, this user-friendly book shows readers how to develop the skills they need to communicate, lead, train, motivate, and manage those employees responsible for customer satisfaction. Designed for new managers and veterans alike, Customer Service Management Training 101 covers essential topics, including: Planning and goal setting ò Time management ò Team development ò Conflict resolution ò Providi |
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| Item Description: | Includes index |
| Physical Description: | ix, 214 pages illustrations |
| ISBN: | 9780814417164 |