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Crucial accountability tools for resolving violated expectations, broken commitments, and bad behavior

"Hold anyone accountable. Master performance discussions. Get RESULTS. Broken promises, missed deadlines, poor behavior? they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Acc...

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Bibliographic Details
Main Author: Patterson, Kerry (Author)
Format: eBook
Language:English
Published: New York McGraw-Hill 2013
Edition:Second edition
Subjects:
Interpersonal Confrontation / Http://id.loc.gov/authorities/subjects/sh87006926
Communication In Organizations / Fast
Interpersonal Communication / Http://id.loc.gov/authorities/subjects/sh85067481
Interpersonal Relations / Http://id.loc.gov/authorities/subjects/sh85067484
Communication Dans Les Organisations
Affrontement (relations Humaines)
Interpersonal Communication / Fast
Communication In Management / Fast
Communication In Management / Http://id.loc.gov/authorities/subjects/sh85029076
Communication En Gestion
Interpersonal Confrontation / Fast
Interpersonal Relations / Fast
Communication In Organizations / Http://id.loc.gov/authorities/subjects/sh85029082
Communication Interpersonnelle
Online Access:
Collection: O'Reilly - Collection details see MPG.ReNa
Description
Summary:"Hold anyone accountable. Master performance discussions. Get RESULTS. Broken promises, missed deadlines, poor behavior? they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Accountability offers the tools for improving relationships in the workplace and in life and for resolving all these problems? permanently. PRAISE FOR CRUCIAL ACCOUNTABILITY : "Revolutionary ideas ... opportunities for breakthrough ..." ? Stephen R. Covey, author of The 7 Habits of Highly Effective People "Unleash the true potential of a relationship or organization and move it to the next level." ? Ken Blanchard, coauthor of The One Minute Manager "The most recommended and most effective resource in my library." ? Stacey Allerton Firth, Vice President, Human Resources, Ford of Canada "Brilliant strategies for those difficult discussions at home and in the workplace." ? Soledad O'Brien, CNN news anchor and producer "This book is the real deal.... Read it, underline it, learn from it. It's a gem." ? Mike Murray, VP Human Resources and Administration (retired), Microsoft"--
Item Description:First edition published as: Crucial confrontations. McGraw-Hill, 2005. - "Release date: November 19, 2013."
Physical Description:1 volume illustrations
ISBN:9780071830591
0071830596
9781299825840
1299825842

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