Crucial accountability tools for resolving violated expectations, broken commitments, and bad behavior
"Hold anyone accountable. Master performance discussions. Get RESULTS. Broken promises, missed deadlines, poor behavior? they don't just make others' lives miserable; they can sap up to 50 percent of organizational performance and account for the vast majority of divorces. Crucial Acc...
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| Format: | eBook |
| Language: | English |
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New York
McGraw-Hill
2013
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| Edition: | Second edition |
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| Online Access: | |
| Collection: | O'Reilly - Collection details see MPG.ReNa |
Table of Contents:
- Choose what and if : how to know what conversation to hold and if you should hold it
- Master my stories how to get your head right before opening your mouth
- Describe the gap : how to start an accountability conversation
- Make it motivating : how to help others want to take action
- Make it easy : how to make keeping commitments (almost) painless
- Stay focused and flexible : what to do when others get sidetracked, scream, or sulk
- Agree on a plan and follow up : how to gain commitment and move to action
- Put it all together : how to solve big, sticky, complicated problems
- The twelve "yeah-buts" : how to deal with the truly tough
- Includes bibliographical references and index