Crucial confrontations tools for resolving broken promises, violated expectations, and bad behavior
The authors of Crucial Conversations furnish a selection of tools to help resolve touchy, controversial issues in the office and at home, including how to determine whether an issue is worth confronting, how to avoid jumping to nasty conclusions, how to decide which problems to handle and in what or...
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| Format: | eBook |
| Language: | English |
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New York
McGraw-Hill
2005
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| Collection: | O'Reilly - Collection details see MPG.ReNa |
| Summary: | The authors of Crucial Conversations furnish a selection of tools to help resolve touchy, controversial issues in the office and at home, including how to determine whether an issue is worth confronting, how to avoid jumping to nasty conclusions, how to decide which problems to handle and in what order, and how to motivate people without threats |
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| Item Description: | Mode of access: World Wide Web |
| Physical Description: | xviii, 284 pages |
| ISBN: | 0071457232 9780071446525 1280231009 0071446524 9780071457231 |